Is Las Atlantis a Scam? Why Players Have Las Atlantis Casino Denylisted

by Ed Miller
25 Jan 2023

Ed had dived into the cryptocurrency market before everyone got on the bandwagon. Therefore, his blockchain & crypto expertise can boast of both retrospective and prospective analyses, as well as their level-headed and well-targeted peer reviews. Ed has long realized that the online crypto gambling market would soon evolve into another investment sector for those willing to not only have some fun playing but to scale up crypto assets, too. He did online gambling market research, tested tens of crypto casinos, got a fix on trends and target users’ feedback, and is ready with his insights and recommendations on how to combine crypto business with gambling pleasure.

Looking for new online gambling sites with generous welcome offers? You must already have Las Atlantis with a 280% deposit match on your radar. But is Las Atlantis legit? 

With Las Atlantis casino denylisted by some users, many gamblers hesitate to play there. In this post, we will determine how reasonable the doubts about Las Atlantis casino’s reliability are.

las Atlantis homepage
Las Atlantis casino homepage

Is Las Atlantis casino safe? Let’s look at Las Atlantis casino as a legal entity. 

Las Atlantis casino legit is a relatively young online gambling site launched in 2020. A parent company that owns Las Atlantis is Infinity Media Group LTD. The same company is behind Las Atlantis casino sister sites like Red Dog Casino, El Royale, Slots Empire, and Aussieplay Casino. The 2 software suppliers providing the game collection for Las Atlantis casino are RealTime Gaming and Visionary iGaming.

Like many top-rated online casinos, Las Atlantis holds a license from Curaçao eGaming.

curacao egaming homepage
Screenshot of Curaçao eGaming homepage

On the surface, an official license makes Las Atlantis casino legit. Still, some gambling experts are skeptical about the power of the Curaçao license. According to critics, casinos holding an offshore license don’t provide the same level of customer protection as casinos regulated by the Malta Gaming Authority (MGA) or United Kingdom Gambling.

Las Atlantis Casino Reviews

Now, let’s see what customers say about playing at Las Atlantis casino.

The 9 Las Atlantis casino customer reviews on TrustPilot, with over half of them being negative, don’t look promising. User complaints include the inability to play with bonuses, delayed payouts, rigged casino software, and website malfunctions.

las atlantis reviews on trustpilo
Las Atlantis casino reviews on Trustpilot

Las Atlantis casino customer reviews on Reddit also report issues like extra charges. But overall, Las Atlantis casino customer reviews on Reddit don’t speak of this casino as a scam. 

As for Las Atlantis casino customer reviews on Quora, they are positive but look much like promo posts.

When facing issues we’ve covered above, many gamblers choose to have Las Atlantis casino denylisted.

Is Las Atlantis Casino denylisted for a Reason?

So, is Las Atlantis legit or a scam? If we focus on Las Atlantis casino reviews solely, this casino is far from being a 10/10 choice to play. Let’s do some independent research to be objective.

User obligations

To start playing at Las Atlantis casino, you must be at least 21 or at the legal age in your jurisdiction. You must also be of legal capacity and reside in a gambling-friendly jurisdiction. Prohibited countries include Afghanistan, Azerbaijan, Belarus, Costa Rica, Iran, Iraq, Latvia, Lithuania, Netherlands, Pakistan, Romania, Russia, Turkey, and more. 

User obligations also include making conscientious payments for the Las Atlantis site’s services and acting in good faith. Everything is about the same as on other gambling sites, isn’t it?

You must agree to the Terms during the registration process and go through the KYC (“know your customer”) procedure. Identifying verification is essential to register with top-rated online gambling sites like Stake or BitStarz. Failure to verify your identity will prevent a subsequent withdrawal of your winnings.

While some users complain about passing identity verification, others acknowledge that KYC is a common procedure in online gambling. So, the identity checks don’t look like reasonable grounds to have Las Atlantis casino denylisted.

las atlantis reviews on reddit
Las Atlantis casino reviews on Reddit

Privacy and security

a padlock located on the keyboard
A photo of a padlock located on the keyboard

Is Las Atlantis casino safe for players? The website states that Las Atlantis relies on the latest 256-SSL encryption technology. Las Atlantis gambling platform stores users’ personal data in a password-protected database.

In addition, the casino has a firewall, anti-virus, and fraud protection systems in place. Following the anti-fraud policy, Las Atlantis blocks the accounts of users who have committed fraudulent activities and voids their funds, including winnings.

Sensitive data protection is among the top priorities at Las Atlantis. Besides, complaints about privacy and security are not common in Las Atlantis casino reviews.

Banking options

bitcoins and us dollars
A photo of Bitcoins and US dollars

Just like most popular online casinos, Las Atlantis offers a range of deposit methods — credit cards, cryptocurrencies, and prepaid vouchers. The eligible crypto coins are Bitcoin, Ethereum, Tether, and Litecoin. Compared to other online gambling sites, the variety of crypto deposit options is not that wide.

The maximum deposit limit is $1,000 with credit cards, $500 with Flexepin, and $250 with Neosurf. Funding your account with crypto involves no limit on the maximum deposit.

The casino offers fewer options for payouts — a credit card, Bitcoin, or bank wire transfer transaction. Las Atlantis casino reviews mention crypto payouts being limited to Bitcoin only. Although this fact is somewhat distressing, we must admit that information about payout methods is publicly available. So, reading the Terms and Conditions carefully will prevent unnecessary disappointment.

Bonus terms and conditions

A welcome bonus of a 280% deposit match and other promo offers surely draw players’ attention to Las Atlantis casino. But are those bonuses unconditional?

If you head down to the Bonus terms section, you will see that rewards come with strings attached. Just like in other online casinos, you can use bonuses from Las Atlantis for wagering purposes only. If you already have bonuses on your balance, don’t expect an automatic redemption of them. To use the bonuses, you will need to claim them through your Las Atlantis account or reach out to the customer service team.

The crucial point to pay attention to is claiming bonuses before playing with the funds already deposited. Otherwise, you won’t be eligible to use bonuses with that deposit. 

So, user complaints about the inability to use bonuses for the game are not entirely justified. If users read the Terms and Conditions carefully, they would know the requirement to claim the bonus in advance.

las Atlantis bonus terms
General bonus terms at Las Atlantis

Other points worth paying attention to are:

  • Redemption limits that apply to select bonuses
  • Unavailability of free bonuses during the periods of pending payout transactions 
  • No opportunity to claim two free bonuses in a row
  • No opportunity to apply bonuses when playing select Network Progressive games and Live Dealer games
  • The casino’s right to reject any bonus without prior notice

Wagering requirements

When it comes to playing with bonuses, certain wagering requirements apply. To clear your bonus and be eligible for withdrawals, you must play through at least 35x the deposit amount plus the bonus. Roulette games involve a 60x wagering requirement.

las atlantis wagering requirements
Wagering requirements at Las Atlantis

For free and no-deposit bonuses, the wagering requirements range from 50x Bonus to 60x Bonus.

According to the Las Atlantis Bonus Terms and Conditions, regular deposit bonuses don’t involve any payout limits. A payout limit for no-deposit bonuses is $150 or 3x initial bonus (the smallest of the two).

Note that throughout the bonus wagering period, you cannot place bets higher than $10. If you do, Las Atlantis will void your earnings. 

We’ve seen the complaint about the maximum bet of $10 as an obstacle to getting a payout in Las Atlantis casino reviews. Again, if those players read the Terms and Conditions carefully, most likely, they would act differently.

Cashout limits and processing times

To qualify for payouts, you must have your identity verified. The identity verification process involves providing documents like a photo ID (a driver’s license or a passport) and a utility bill with your full name and address specified.

Having your identity verified, you can request a payout. Your eligibility for withdrawals depends on the payout limits applied. The eligible amount to cash out is $150 and more at Las Atlantis, which is higher than in other online casinos. In Las Atlantis reviews, users mentioned a minimum withdrawal of $150 as an obstacle. When making tiny deposits, you may have to wait for quite a bit until you win enough to reach the minimum allowed amount.

With the maximum withdrawal limit of $2,500, you will receive winnings of a greater amount in increments. This limit partly explains user complaints about slow payouts.

winning at a slot machine
A photo of a man winning at a slot machine

Las Atlantis doesn’t charge any withdrawal fees, but your payment provider may do so. According to the Las Atlantis Terms and Conditions, the gambling site is not responsible for fees charged by your bank or other third-party payment providers. So, it’s worth checking the possible fees with the payment operator before blaming the casino for charging you extra.

As for processing times, they vary depending on the payout method chosen. If you opt for Bitcoin, allow for up to 3 business days for the funds to appear in your account. With a bank transfer, be ready to wait for up to 5 business days. But, the actual time needed to get your cashouts settled in your account may deviate from the indicated payout times. Moreover, users writing negative Las Atlantis casino reviews might fail to consider the difference between calendar and business days.

Fair gaming

Fair play is one more concern expressed in Las Atlantis reviews. Some users suspect the Las Atlantis casino of using rigged software. Let’s see how valid these claims are. 

What makes Las Atlantis legit and safe is the licensed RealTime Gaming (RTG) software platform powering the website. In addition, Las Atlantis relies on the Random Number Generation (RNG) software to ensure unbiased game outcomes. The casino’s RNG algorithms undergo regular audits from Technical System Testing, a reputable testing laboratory.

red dice
A photo of red dice

So, concerns about fairness are not the reason to have Las Atlantis casino denylisted.

Customer service 

Las Atlantis offers several ways to contact its customer support team — by email, phone, or via live chat. In addition, you can check the FAQ page on the Las Atlantis site for answers to common customer queries. If you want a prompt response, live chat and direct phone line will be better options than email support.

contact us page at las Atlantis
Contact Us page at Las Atlantis casino 

Most Las Atlantis casino customer reviews complaining about customer service refer to the support team as “making excuses not to pay out winnings.” Having conducted in-depth research, we can say that “excuses” explain the casino’s Terms and Conditions. So, the guys on the support team are elaborating on the essential conditions that players should have studied beforehand.

Bottom Line

So, is Las Atlantis legit? As our independent research shows, this online gambling site has solid fundamentals. An official license, certified RNG software, 256-SSL encryption, and an anti-fraud policy make Las Atlantis casino legit and trustworthy. Still, there are Las Atlantis casino reviews from people who need help with this casino. 

Bonus terms are somewhat complicated at Las Atlantis. Nevertheless, all the information is available publicly, and you can go through it in advance. 

So, don’t get Las Atlantis casino denylisted right away, given Las Atlantis casino reviews only. Study the Terms and Conditions carefully to know what to expect. Then, you will make up your mind about trying Las Atlantis.

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